Shipping policy
SHIPPING POLICY
Effective Date: September 24, 2026
We are committed to processing and shipping your order as quickly and reliably as possible. Please review the information below regarding order processing, shipping times, tracking, and potential delivery delays.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Estimated Delivery Times
United States: 5–12 business days
International: 7–20 business days
Estimated delivery times begin after your order has been processed and handed over to the shipping carrier.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout based on the applicable shipping method and order details.
If free shipping is offered for a specific promotion or order value, the applicable terms will be displayed on our website or at checkout.
4. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
Customers can use the tracking information provided in the shipping confirmation email to monitor their order.
5. Shipping Delays
While we work with reliable shipping carriers, we cannot guarantee delivery dates.
Delays may occur due to circumstances beyond our reasonable control, including:
Carrier delays or service interruptions
Severe weather
Holidays and peak shipping periods
Incorrect or incomplete shipping addresses
Customs or government processing, where applicable
Natural disasters or other unforeseen events
We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
If your order appears to be delayed, please check the tracking information first. You may also contact us for assistance.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet been shipped, please contact us as soon as possible if you need to correct your shipping address.
Once an order has been shipped, we may be unable to change the delivery address.
We are not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost or Damaged Packages
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, or the carrier for additional delivery information.
If your package appears to be lost or damaged in transit, please contact us and provide your order number and relevant tracking information. We will assist you in contacting the shipping carrier when appropriate.
8. Multiple Items
If your order contains multiple products, items may occasionally be shipped separately depending on inventory availability, fulfillment locations, or shipping arrangements.
You may receive separate tracking numbers for different shipments.
9. International Shipping
If international shipping is offered, delivery times and shipping costs may vary by destination.
International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
10. Contact Us
If you have questions about your order or shipping, please contact us using the contact information provided on our Contact Us page.
When contacting us about an order, please include your order number so that we can assist you more efficiently.